Frequently Asked Questions (FAQs)

Welcome to the Hettinger.store FAQs page! Below are some of the most frequently asked questions that our customers ask. If you cannot find the answer to your question, please contact us at [email protected].

1. What is Hettinger.store return policy?

You can request a return within 30 days of receiving your item. To be eligible for a return, the item must be in its original condition, unused, unwashed, with all tags and original packaging. You will also need to provide a receipt or e-invoice as proof of purchase.

2. What is the return process?

The return process involves the following steps:

Step 1: Send an email to [email protected] with the subject “Return Request” and provide your order information, the item you wish to return, and the reason for the return.

Step 2: Our customer service team will review your request within 3-5 business days. If approved, you will receive detailed instructions.

Step 3: Carefully package the product and return it as instructed.

Step 4: Once we have received and inspected the product, we will process your refund or exchange request within 30 business days.

3. Can I change or cancel my order?

You can change or cancel your order within 24 hours of placing your order. If you would like to make a change, please contact us via email at [email protected] as soon as possible.

4. What is Hettinger.store delivery area?

We currently only offer shipping within the United States. If you are outside this area, please contact us for further advice on alternative solutions.

5. How much does shipping cost and how long does it take?

Shipping cost: $6.99 for all orders.

Order processing time: 1-3 business days (excluding weekends and holidays).
Transit time: 7-15 business days.

6. How do I track my order?

Once your order is processed and shipped, you will receive a confirmation email with tracking information. You can use this information to check the status of your order throughout the delivery process. If you do not receive a tracking email, please check your Spam folder or contact us for assistance.

7. How long do I have to request a refund?

You can request a refund within 30 days of receiving your order. If you have not received your refund within the specified time, please check your bank account or contact your credit card provider. If the issue is still not resolved, please contact us via email.