Return and Refund
At Hettinger.store, we are committed to providing a great shopping experience for our customers. If you are not satisfied with the product you purchased, we have a clear and transparent return and refund process to ensure your rights. Below are the terms and conditions related to our return and refund policy:
1. Return Period – 30 days
You can request a return within 30 days from the date of receipt.
2. Return Conditions
To be eligible for a return, your product must meet the following conditions:
- Product Condition: The product must be intact, unused, unwashed, and with all original labels and packaging.
- Invoice: You must provide a receipt or e-invoice as proof of purchase.
We appreciate your cooperation in this return process!
3. Return Process
The return process is simple. Just follow these steps:
Step 1: Contact Us
Send an email to [email protected] with the subject “Return Request” and provide your order information, the product you want to return, and the reason for the return. If the product has a manufacturing defect or is damaged, please attach photos or videos for us to easily process.
Step 2: Request Approval
Our customer service team will review your request within 3-5 business days. If your request is approved, you will receive an email notification and detailed instructions on how to return the product.
Step 3: Return the Product
After receiving instructions from us, please package the product carefully and send it back to the address we provide. Make sure the product is protected to avoid damage during shipping.
Step 4: Refund or Exchange
Once we receive the product and inspect its condition, we will process your refund or exchange request within 30 business days. The refund will be sent to your original payment method, and you will receive a confirmation via email.
4. Lost or Delayed Refund
If you have not received your refund within the specified time, please follow these steps:
Check Your Bank Account: Make sure the refund transaction has been updated.
Contact Your Bank or Credit Card Provider: It may take time for the refund to appear in your account.
If you have not received your refund yet, please contact us at [email protected] for further assistance.
5. Changing or Cancelling an Order
If you wish to change or cancel your order, please contact us at [email protected] as soon as possible and provide your order number and the changes you wish to make. Orders are only eligible for cancellation and modification within 24 hours of placing the order. After this time, the order will be locked for processing and cannot be cancelled.
6. Contact Us
If you have any questions regarding our returns and refunds policy, please do not hesitate to contact us at:
Address: 210 Wildwood Pkwy, Birmingham, AL 35209, USA
E-mail: [email protected]
Opening Hours: 8:00 AM – 6:00 PM (CST) | Monday – Friday